Refund & Cancellation Policy

1. Scope of this policy

This Refund & Cancellation Policy applies to optional paid digital services purchased on the Click to sell Platform — featured listings, listing boosts and subscription plans (see Pricing). These are the only services for which Click to sell accepts online payments.

Click to sell is a listings platform that connects users for communication about local ads. Any arrangement for an item between users happens directly between them and is not processed, controlled or refunded by us. This policy does not cover user-to-user arrangements.

2. Nature of paid services

Paid services are digital promotional services that are activated on your listing immediately or shortly after a successful payment. Because the benefit begins as soon as the service is activated, paid services are generally non-refundable once activated, except in the situations described below.

3. When you are eligible for a refund

You may be eligible for a refund where:

• You were charged but the paid service was not activated due to a technical error on our side;
• You were charged more than once for the same service (duplicate payment); or
• A payment was deducted but the transaction failed and the service was never delivered.

4. When refunds are not available

• The service was successfully activated and delivered as described;
• A listing was removed because it breached our Terms & Conditions;
• You changed your mind after the promotional period had already started; or
• Dissatisfaction with the outcome of a promotion (e.g. the number of views or responses received), which we cannot guarantee.

5. How to request a refund

Email support@clicktosell.co.in within 7 days of the transaction with your registered mobile number, the payment/transaction ID and a brief description of the issue. Our team will review and respond, usually within 2–3 business days.

6. Refund processing time

Where a refund is approved, it will be processed to your original payment method within 5–7 business days. Depending on your bank or card issuer, it may take a few additional days for the amount to reflect in your account.

7. Cancelling a subscription

You may cancel a subscription at any time from your account settings or by contacting us. Cancellation stops future renewals; your benefits continue until the end of the current billing period, and we do not provide pro-rata refunds for the unused part of a period unless required by law.

8. Contact

For any questions about refunds or cancellations, email support@clicktosell.co.in or write to Click to sell, A321 Mastermind 4, Royal Palms, Goregaon, Mumbai 400065.